Returns and Refund Policy

Returns & Refund Policy – ​​Bisou Jewellery

At Bisou Jewellery we find it important that you are happy with your purchase. If you are not completely satisfied, we offer a clear return and refund policy. Read the conditions below:

Right of withdrawal
You have the right to cancel your order within 14 days of receipt, without giving any reason. After cancellation, you have another 14 days to return the product. As soon as we have received your return in good order, you will be refunded the purchase amount. Please note: the original shipping costs will not be refunded and the costs for returning are at your own expense.

Returns Policy
- The product must be returned in its original condition and packaging, if possible.
- If the product is damaged or the packaging has been opened more than necessary to assess it, we may charge for depreciation.
- Make sure the product is properly packaged to prevent damage during return shipping.

How do you report a return?
Send an email to bisou.jewellerynl@gmail.com to register your return. Please include your order number and any additional information. We will refund the amount due within 14 days of receiving your return via the payment method you used.

Frequently Asked Questions
How long do I have to return an item?
You have 14 days to register your return and then another 14 days to send the product back. Returns outside this period will not be accepted.

Are the return costs free?
No, the return costs are at your own expense. We recommend sending a package with Track & Trace to prevent loss.

Will shipping costs be refunded?
No, the original shipping costs of your order will not be refunded.

What should I do if I received a broken product?
If you receive a damaged product, please report this within 24 hours of receipt via bisou.jewellerynl@gmail.com . Add a photo of the damaged product so that we can offer a suitable solution, such as a replacement item or compensation.

I have a complaint, what now?
Do you have a complaint about your order? Please contact us via bisou.jewellerynl@gmail.com. We strive to resolve your complaint as quickly as possible and to your satisfaction.

Refund
After receiving and checking your return, we will refund the purchase amount within 14 days. The refund will be made via the same payment method you used. Please note that the original shipping costs will not be refunded.

Recommendations
- For returns, please use a shipping method with Track & Trace, so that you can track your package.
- Handle the product with care until you are sure you want to keep it.

Any questions? Feel free to contact us at bisou.jewellerynl@gmail.com . We are happy to help you!